Frequently Asked Questions

Questions about custom orders, engraving, production times, and personalization? You'll find answers to our most common questions below.

Yes. Customers may provide logos, badge designs, vector artwork, photographs, or design concepts. We will review your artwork and determine the best approach for engraving.
For most custom projects, a digital proof will be provided for approval before production begins. Production will not begin until the design is approved.
Absolutely. Many of our favorite projects start as a simple idea or sketch. If you don't see exactly what you're looking for on the website, contact us and we'll work with you to create something unique.

Most custom projects are completed within 10–14 business days. Larger or more complex projects may require additional time.
Yes. We regularly work with law enforcement agencies, fire departments, businesses, and organizations on bulk and recognition projects. Contact us for custom pricing.
If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and product so we can help resolve the issue.

We specialize in custom leather goods, wooden plaques and badges, layered wood maps, drinkware, awards, gifts, and custom engraving projects. We are also expanding our capabilities with a 60W MOPA fiber laser for metal engraving and other specialty applications.
Yes. Our expanded fiber laser capabilities allow us to engrave a variety of metals, serialized parts, tags, tools, and other custom metal items.
Yes. We offer engraving services for firearms and NFA items in compliance with applicable federal and state laws. Contact us to discuss your project and engraving requirements.

If your order arrives damaged, please contact us at Support@GNREngraving.com within 48 hours of delivery with photographs of the packaging and product so we can help resolve the issue.
Because most items are personalized or custom-made, returns are generally not accepted. If there is an issue with your order, please contact us and we will work to make it right.